A mandatory Conductor’s Reorientation Course (CRC) has been introduced by the Land Transportation Office (LTO) for licensed conductors with five to nine demerit points or more who are seeking to renew their conductor’s license in an effort to improve road safety and ensure the competency of public utility vehicle (PUV) conductors. It demonstrates the government’s commitment to addressing traffic-related concerns and promoting a safer and more pleasant commuting experience for everyone.

Similarly, conductors who have accumulated demerit points for violations and wish to renew their licenses must complete a Driver Reorientation Course before they can renew their licenses. Conductor’s license holders will not be able to renew their licenses without the CRC completion certificate, and may not be able to work legally in the same capacity.

Need for Conductor Reorientation

Conductors play an important role in ensuring the safety and well-being of passengers, which is why the LTO implemented a Reorientation course. An excessive number of demerit points on a conductor’s license record may indicate incompetence and a need for additional training to reinforce traffic rules, customer service, and conductor professionalism.

As conductors play a key role in the transport ecosystem, ensuring that public and private transportation services run smoothly, it is essential that they are well-trained. Passengers will also experience a positive and efficient transportation experience based on their performance. Additionally, they contribute to passenger safety, orderliness, and overall satisfaction, making them indispensable to the efficient operation of public and private transportation systems.

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Conductor Reorientation Course Curriculum

PUV conductors can enhance their skills and knowledge by attending the LTO Conductor Reorientation Course. Among the key areas of focus are:

Traffic Rules and Regulations

In addition to reinforcing understanding and compliance with traffic laws, emphasis is placed on safe driving practices, proper signaling, and adherence to road signs.

Customer Service and Communication

Communication training is provided to ensure that passengers have a positive commute experience. Also covered are techniques for handling difficult situations and providing assistance to passengers with a variety of needs.

Vehicle Maintenance and Safety

Additionally, conductors are taught how to check and maintain their vehicles to prevent breakdowns and accidents, as well as emergency response protocols and evacuation procedures in case of an emergency.

Ethics and Professionalism

This discussion focuses on ethical conduct, courtesy, and respect for fellow road users and passengers. In addition, it ensures that conductors have a full understanding of their responsibilities beyond driving.

Benefits of Taking the Conductor Reorientation Course

It’s not that bad to take the Conductor Reorientation Course. Additionally, it offers certain benefits to the licensees who are forced to take it as a penalty for having committed certain violations.

A Conductor Reorientation Course can provide the following benefits:

Improved Road Safety: Conductors with current knowledge contribute to a safer road environment.

Enhanced Passenger Experience: More attentive customer service contributes to a more pleasant commute.

Conductor Professionalism: Conductors are encouraged to take pride in their roles and responsibilities by taking part in this course.

Reduced Demerit Points: Conductors who successfully complete the Reorientation course can reduce their demerit points, allowing them to renew their licenses.

Eligibility Criteria

The following requirements must be met in order to enroll in the Conductor’s Reorientation Course (CRC):

• Maintain an active conductor’s license

• Having a Conductor’s License that has expired for up to two (2) years

• The conductor’s license will accumulate five (5) to nine (9) demerit points

• Possess a conductor’s license with at least ten (10) but not more than forty (40) demerit points

• If your LTO Conductor’s License has expired for more than two (2) years and/or if you have ten (10) or more but fewer than forty (40) merit points

• Renewal of conductor’s license is planned

• Possess sound mental and physical health

• Having a history of traffic violations

• Have no unresolved traffic violations

Documentary Requirements

Candidates must prepare the following documents before enrolling in the Conductor’s Reorientation Course (CRC):

• Proof of payment of a fine is an Official Receipt (OR)

• TOP (Pink copy) or e-TOP (electronic copy)

• Affidavit of Loss in Case of Loss of TOP/e-TOP

• Printout or screenshot showing the violation and demerit points from the Data Control Unit (DCU) at the LTO Central Office

• Releasing Unit of the LTO Central Office apprehension details

Conductor Reorientation Course (CRC) Enrollment Procedures

Following are the steps to participate in the Conductor Reorientation Course (CRC):

Step 1. Choose from Drivers Education Centers (DECs) at LTO Regional Offices or Traffic Safety Divisions (TSDs) at the LTO Central Office.

Step 2. To present and/or submit the requirements for evaluation to the TSD/DEC Officer.

Step 3. Register on the Client’s Attendance Sheet and complete the Conductor Reorientation Course (CRC) Form once the violation records have been verified.

Step 4. Participate in the CRC facilitated by the TSD/DEC proctor.

Step 5. The TSD/DEC proctor will facilitate the examination after you have completed the course.

• If passed: You will receive a CRC Certificate of Completion and a picture.

• If failed: Attempt to retake the exam on the following regular working day or at a time that is convenient for you.

Step 6. The TSD/DEC Officer of the day will release your Certificate of Completion once it has been signed and uploaded to LETAS-Seminar Penalties.

Fees

Conductor Reorientation Course (CRC) is free, except for expenses related to requirements, travel, and personal needs.

Where to Avail

You can visit one of the following LTO offices:

• The Drivers Education Centers (DECs) of the regional offices of the LTO

• LTO Central Office’s Traffic Safety Division (TSD)

Conclusion

A proactive measure taken by the Land Transportation Office to address road safety concerns and elevate the standards of PUV conductors is the Conductor Reorientation Course. The government intends to ensure that the safety, professionalism, and positive passenger experience of these essential frontline workers are prioritized through continuous training and development.

By reorienting conductors, roads become safer and trips become more enjoyable, contributing to a more safe, efficient, and satisfying transportation system.